Privacy Policy

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Triad Advising ("Triad Advising," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. By using our website, services, or messaging programs, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us and information gathered automatically when you interact with our website and services. This may include:

• Contact details — name, email address, phone number, company, and dealership information you submit through our forms.
• Communications — messages you send us, including the content of text messages and email inquiries.
• Service information — details about your dealership's service department that you share during an engagement.
• Usage data — basic technical information such as browser type, device, and pages visited, collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our consulting services and website.
• Respond to your inquiries and communicate with you about engagements.
• Send text messages you have opted in to receive, including vehicle notifications, appointment reminders, account and service updates, customer support, and promotional messages.
• Maintain records of consent and comply with legal and regulatory obligations.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers who perform functions on our behalf (such as messaging, email delivery, and analytics), and only to the extent necessary for them to provide those services. We may also disclose information when required by law or to protect our legal rights.

SMS / Text Messaging

If you opt in to receive text messages from Triad Advising, message frequency may vary and message and data rates may apply. You can opt out at any time by replying "Not Now" (or STOP) to any message, and you can reply HELP for assistance. For full details, see our SMS Terms & Messaging Disclaimers.

Cookies & Tracking

Our website uses cookies and similar technologies to operate properly, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect site functionality.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices & Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may also opt out of marketing communications at any time. Depending on your location, you may have additional rights under applicable privacy laws.

Children's Privacy

Our services are intended for businesses and individuals 18 years of age and older. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through our website.